FAQs

We can­not process scanned ver­sion of fin­ger­prints. You would need to send us the orig­i­nal fin­ger­print form (via post or courier), along with the other doc­u­ments, as per the check-list.

We can­not process a pho­to­copy. You would need to send the orig­i­nal fin­ger­print form via mail or courier.

The police will take fingerprints with live-scan and print them on paper. We would need that printout.

There is no way to transmit fingerprints electronically from outside of Canada to our office or the RCMP.

Yes that’s fine.

Once we receive your doc­u­ments and trans­mit fin­ger­prints to the RCMP (the same day), we will send you a con­fir­ma­tion email. Please do not keep on send­ing emails to check as to whether we have received your doc­u­ments or not.

Yes you can. You have to make sure that the fin­ger­print lay­out is the same as on the RCMP’s fingerprint form C-216C or the FBI’s fin­ger­print card FD258. We also accept fingerprints taken with live-scan and printed on the fingerprints form.

The RCMP take 2, 3 weeks to process fin­ger­prints and after that, they send out the cer­ti­fied crim­i­nal record check (hard copy), via non-trackable Canada Post reg­u­lar mail.

If there is a crim­i­nal record, the RCMP can take from 1-4 months or even longer to send the results.

Yes the RCMP can send the Cer­ti­fied Crim­i­nal Record Check to any address (in Canada or outside of Canada), at no addi­tional cost.

Yes you can. You need to com­plete  and send third party con­sent form along with the other documents. We will receive RCMP’s criminal record check and send it to you via courier, at an addi­tional courier fee.

Please send us a quick email pro­vid­ing your com­plete address for the courier cost quote.

Yes you can. Please send us a quick email to info@fingerscan.ca and we will send you the application.

The pho­to­graph is printed on the cer­ti­fied crim­i­nal record check. With fingerprints, we also trans­mit a pho­to­graph of the applicant to the RCMP.

You can pay by a credit card (Visa or Mas­terCard only), Pay­Pal, email trans­fer (to info@fingerscan.ca), an inter­na­tional money order or bank draft.

If you want to pay via Pay­Pal, send us a quick mes­sage to request a Pay­Pal invoice. You do not need a PayPal account to pay via PayPal.

Yes they can. You can for­ward credit card pay­ment form to your friend or fam­ily mem­ber. They can com­plete it, sign it and email to us.

Once we trans­mit fin­ger­prints to the RCMP, we will send you a con­fir­ma­tion email.

To check the status, you can call the RCMP at 613-998-6362 or send­ an email to CCRTIS-SCICTR@rcmp-grc.gc.ca.

The RCMP do not allow us to check the status or follow up with them.

Yes you can.

Yes it is pos­si­ble. You need to com­plete a third party con­sent form and write their address on it. The right thumb print on that form is mandatory.

You can use a stamp pad (any colour) and put right thumbprint on this form. If you are not sure about the clar­ity of the thumbprint, please send us 2, 3 forms and we will select the clear­est one.

Yes we also offer this ser­vice at an addi­tional fee. Please let us know your require­ment and we will send you a price quote.